The time has passed when small businesses had limited options for internet-based phone calls. Today, there are so many affordable and feature-rich VoIP solutions, and picking the right one often feels overwhelming. The ideal choice will be different for every business, but understanding a few key variables should help you significantly narrow down your options.

It is no secret that the internet is unsafe, with attacks occuring every second. Having a secure network that ensures privacy when communicating with others through the internet can be even harder. As a solution, Skype recently launched a new feature that guarantees total privacy when conversing.

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.

Should your business deploy a cloud-based or on-premises VoIP system? What’s the difference between software-based VoIP and its mobile counterpart? Which type of VoIP services will suit you most? Featured below is a compilation of all VoIP options and their details to help you answer those questions.

While Voice over IP (VoIP) phone systems may not get as much attention as the cloud or CRM software, you’ll be happy to know there is an evolution in store for 2018. From new features to market trends, here are our predictions for VoIP in the coming year.

Voice over IP (VoIP) upgrades are the clear choice for businesses that want to cut telecommunications costs and improve customer service. It’s a versatile technology with incredible customizability, and although we do most of the work for you, it’s important to understand the difference between proprietary and open-source systems.

Relying solely on your phone for business communication made perfect sense decades ago. But if you carried that over today, your business would fail. This is because business communications now must include mobility, instant messages, and video conferencing.

Microsoft unveiled plenty of new developments and upgrades during last month’s Ignite conference, but one that shocked many users is what’s happening to Skype for Business. The tech giant confirmed that they are phasing out Skype for Business and going all in on their new collaboration platform, Microsoft Teams.

As a small- to medium-sized business, you need to do everything that you can to keep costs down. If you’re still using traditional phone systems as your sole communication solution, a much more affordable VoIP solution is something you should consider.

VoIP (Voice over Internet Protocol) makes business communications simple and inexpensive. Naturally, shrewd scammers have found a way to use VoIP as a means to carry out ‘vishing scams,’ a new type of phishing whereby fraudsters make phone calls, pose as a business or financial partner, and request private details.