No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording.

Out of the hundreds of Office 365 tools available to you, you’re probably using only 10-15% of them. This could be due to a lack of training or an unfamiliarity with some of the advanced options available in Word and Excel. But it’s easy to optimize your Office 365 investment by learning more about the following communication and collaboration features.

All Windows 10 updates come with security fixes, exciting new features, and other assorted improvements, so it’s extremely important to install them as soon as they become available. Unfortunately, the updates’ downloads can take ages, and there are several reasons why this happens.

Everyone thought the worst was over when credit-reporting agency Equifax revealed that the credentials of 145.5 million people in the US were leaked. However, the company recently discovered that there are more victims from the major breach. Here’s everything you need to know.

In a recent report published by Forbes, a major U.S. government contractor and Israel-based vendor called Cellebrite revealed their capacity to unlock every iPhone on the planet. This new addition to their services was specifically generated for law enforcement and forensic specialists.

Have you decided to build up your web presence and attract new customers using social media? Here are five tips on how small- and medium-sized businesses (SMBs) can turn likes into dollars.
#1. Choose the right platform
Between Facebook, Twitter, Instagram, YouTube, and LinkedIn to choose from, you may be tempted to sign up for more social media accounts than you’re ready to manage.

Alexa’s usefulness goes beyond controlling smart devices in the home, playing music, providing weather forecasts, and receiving calls and messages. Amazon aims to position her as a next-gen AI technology with loads of features for both home and business users.

Google applications mostly comprise collaborative tools that are regularly updated to address your growing needs. With their new Google Drive update, gone are the days of converting files just to add a comment because you can now easily comment on the files in the ‘Preview’ pane.

How many times this month have you paid for something online using your credit card? Was each payment page secured by HTTPS? If you’re not 100% certain, you’re a prime target for identity theft. The padlock icon in your web browser’s address bar is immensely important and it requires your attention.

The mobile market is populated with a staggering variety of Android smartphones. Not only do you have to choose between several phone manufacturers like Samsung and HTC, but there are also other considerations like computing power, software features, and design.